Cancellation policy

Your Subscription at Revitera

With a subscription, you receive your products conveniently and regularly — with a permanent discount. Here you will find all the important information on prices, term and cancellation.

Delivery frequency

You can choose between the following delivery intervals:

  • Monthly
  • Every 3 months
  • Every 5 months

Subscription discount

The discount model is tiered as follows:

  • 1st delivery: Regular one-time price (no subscription discount)
  • 2nd delivery: 20 % discount on the one-time price
  • 3rd and every further delivery: 10 % discount on the one-time price

For simplicity, the discount is spread evenly: already with the first delivery you receive an advanced partial discount of 10 %, which is offset against the discount of the second delivery. As a result, you pay an even amount with every delivery (one-time price minus 10 %).

Minimum term

A subscription has a minimum term of two deliveries. Cancellation without further conditions is possible at the earliest after receipt of the second delivery.

Cancellation before the second delivery

If you want to cancel your subscription before the second delivery, this is possible exclusively by e-mail to hallo@revitera.ch. Since the 10 % discount granted on the first delivery is an advance on the discount of the second delivery, in this case the difference to the regular one-time price becomes due. Cancellation via the customer portal is not possible before the second delivery.

Cancellation from the second delivery onwards

From the second delivery onwards, you can cancel your subscription at any time — quite simply:

  1. Customer portal: Log in to your customer account with your e-mail and manage your subscription under "Subscriptions".
    or
  2. By e-mail: Write to us at hallo@revitera.ch.

Cancellation notice period

For the cancellation to take effect for the next delivery cycle, it must reach us at least 14 calendar days before the planned dispatch date. If it arrives later, it takes effect for the following delivery cycle.

What happens after cancellation?

  • No further deliveries
  • No further charges
  • Deliveries already dispatched are not affected

Payment methods

Subscriptions are possible exclusively with credit card or PayPal. Your stored payment method is automatically charged for each subsequent delivery shortly before dispatch. You will receive a payment confirmation by e-mail each time.

Changes to your subscription

You can adjust the delivery interval, delivery address and payment method at any time in the customer portal or notify us by e-mail to hallo@revitera.ch. Changes take effect for the next delivery cycle if they reach us at least 14 calendar days before the dispatch date.

Automatic renewal

Without cancellation, your subscription automatically renews by the chosen delivery interval.

Price changes

We may reasonably adjust prices or discounts. You will be notified of changes by e-mail at least 30 days in advance. Within this period, you may cancel with immediate effect (special right of termination).

90-day money-back guarantee

Our 90-day money-back guarantee applies to your first subscription delivery. If you are not satisfied, you will receive the full purchase price back. After receipt of the second delivery, there is no longer any entitlement to this guarantee. You can find details under Returns & Refunds.

Pause instead of cancel?

You just want to take a break? Write to us at hallo@revitera.ch and we will postpone your next delivery, or do it yourself in the customer portal.

Only our General Terms and Conditions (GTC) are legally binding.