Terms of service

GENERAL TERMS AND CONDITIONS (GTC)

1. Scope of Application and General Provisions

These General Terms and Conditions (GTC) apply to all orders and contracts concluded with consumers via the online shop revitera.ch of Alparis GmbH, Müligässli 1, 8598 Bottighofen, Schweiz (hereinafter "Alparis" or "we").

The online shop is directed at consumers residing in Switzerland, Liechtenstein, Germany and other countries of the European Union, insofar as we offer delivery to the respective country. We do not sell to commercial resellers.

By placing an order, you agree to these GTC. Deviating terms and conditions of customers shall not apply unless we have expressly agreed to their validity in writing.

Note: The purchase of our products is governed exclusively by the provisions of these GTC and the mandatory statutory provisions. Should individual provisions of these GTC be invalid, the validity of the remaining provisions shall remain unaffected (see also Section 13, Final Provisions).

2. Offer and Conclusion of Contract

The presentation of the products in our online shop does not constitute a legally binding offer, but a non-binding invitation to place an order. You can select products from our range and collect them via the "Add to cart" button. In the shopping cart, you can review your entries. During the ordering process, you enter the required personal data and select the shipping and payment method. Before submitting the order, you have the opportunity to review all details and correct them if necessary.

By clicking the "Buy now" button (or a correspondingly labelled button for an order with an obligation to pay), you place a binding order for the goods contained in the shopping cart. Immediately after submitting the order, you will receive an automatic order confirmation from us by e-mail, which confirms receipt of your order and lists its details. This order confirmation does not yet constitute acceptance of the contract, but merely informs you that your order has been received by us.

A purchase contract is only concluded when we confirm your order by an express order acceptance by e-mail, or at the latest upon dispatch of the goods to you. Should an ordered item exceptionally be unavailable or should we be unable to accept your order, we will inform you within a reasonable period and, of course, refund any payments already received.

Please ensure that the e-mail address you provide is correct and that you can receive e-mails from us. Also check your spam folder. If you have not received an order or shipping confirmation from us within 24 hours of placing your order, please contact us.

3. Prices and Payment Terms

All prices in our online shop are final prices including the applicable statutory value added tax. For customers in Switzerland, prices are displayed in Swiss francs (CHF). For customers in Germany and the EU, prices are displayed in euros (EUR). Any additional shipping costs are clearly stated during the ordering process and on our shipping information page.

Price changes and errors in pricing remain reserved. The price at the time of the order is decisive.

We offer the following payment methods, where available during the ordering process: credit card (via Shopify Payments/Stripe), PayPal, Apple Pay, Google Pay, Twint (Switzerland only), Klarna (e.g. invoice purchase or instalment payment; if Klarna is selected, the terms of Klarna Bank AB additionally apply; Klarna performs an identity and credit check) as well as other methods displayed in the shop. Klarna and Twint are available exclusively for one-time orders, not for subscriptions. Unless otherwise agreed, payment is due immediately upon ordering.

Payment processing: Payment processing is carried out via the respective service providers (Stripe/Shopify Payments, PayPal, Twint – see privacy policy). Alparis itself does not store any credit card or account data, but merely receives confirmation of payment from the payment services. If the payment is declined or fails, we are not obliged to deliver.

Alparis reserves the right to exclude certain payment methods in individual cases or to require advance payment. Default of payment occurs if the payment is not settled despite it being due and a reminder having been issued. Statutory consequences of default remain reserved.

4. Delivery and Shipping Terms

Delivery area

We deliver our products to Switzerland, Liechtenstein, Germany and the other countries of the European Union that can be selected as the delivery country during the ordering process. Unfortunately, we cannot fulfil orders to countries to which we do not deliver. Delivery is made to the delivery address you provide.

Shipping carriers and delivery periods

Switzerland and Liechtenstein: Delivery is usually carried out by Die Schweizerische Post. In-stock goods are dispatched on the same or the following business day and usually arrive within 1–2 business days after order and receipt of payment.

Germany: Delivery is usually carried out by DHL or a comparable parcel service. In-stock goods are usually dispatched on the same or the following business day and arrive within 2–4 business days after order and receipt of payment. Delivery is made from our warehouse in Germany.

Other countries of the European Union: Delivery is usually carried out by DHL or a comparable parcel service from our warehouse in Germany. In-stock goods are usually dispatched on the same or the following business day; delivery usually takes 3–8 business days after order and receipt of payment, depending on the destination country.

Information on delivery periods is non-binding unless, exceptionally, a binding delivery date has been confirmed in writing. Should an item not be immediately available, we will inform you. Partial deliveries are permissible insofar as this is reasonable for you; we will bear any additional shipping costs incurred as a result.

You will receive a shipping confirmation by e-mail with a tracking number as soon as the goods leave our warehouse.

Shipping costs

Switzerland and Liechtenstein: Free shipping on orders of CHF 75 or more. Below this amount, a flat shipping fee applies (amount shown at checkout).

Germany and other EU countries: Free shipping on orders of EUR 75,00 or more. Below this amount, a flat shipping fee of EUR 4,95 applies; it applies uniformly to all EU delivery countries. Shipping costs are subject to change; the shipping costs applicable at the time are displayed at checkout before completion of the order.

Passing of risk

For customers in Switzerland and Liechtenstein: Upon handover of the goods to the shipping carrier, benefit and risk pass to the customer, to the extent permitted by law. Please notify us immediately if shipments arrive damaged.

For customers in Germany and the European Union: The risk of accidental loss and accidental deterioration of the goods passes to the customer only upon handover of the goods to the customer.

We pack the goods carefully. Your statutory warranty claims in the event of transport damage or loss remain unaffected.

Self-collection is not provided for.

5. Retention of Title

The delivered goods remain the property of Alparis until full payment of the purchase price. Ownership of the goods passes to you only after payment has been made.

6. Right of Withdrawal for Consumers in the European Union

Consumers residing in the European Union have a statutory right of withdrawal of 14 days. The details are set out in our instructions on withdrawal, which can be viewed at https://www.revitera.ch/policies/refund-policy and form an integral part of these GTC.

For customers in Switzerland, there is no statutory right of withdrawal for online purchases. However, all customers — regardless of their place of residence — have access to our voluntary 90-day money-back guarantee (see Section 7), which goes far beyond the statutory right of withdrawal.

7. 90-Day Money-Back Guarantee

We stand behind the quality of our products. If a product does not convince you or if you are dissatisfied for any other reason, you can make use of our money-back guarantee within 90 days of receipt of the goods. In this case, we will refund you the full purchase price (excluding shipping costs paid) – no ifs, no buts.

How to make use of the guarantee

Contact: Notify us of your refund request within 90 calendar days of receipt of your order by e-mail to hallo@revitera.ch, stating your order number.

Return shipment:

  • Customers in Switzerland/Liechtenstein: Please send the goods to:
    Alparis c/o Cross Border Fulfillment GmbH, Blumenfeldstrasse 16, 9403 Goldach, Schweiz
  • Customers in Germany/EU: Please send the goods to:
    Alparis c/o Agro-Norm Vertriebs GmbH, Am Industriepark 1a, D-84453 Mühldorf, Deutschland
  • Exceptional cases: If a return shipment does not make sense (e.g. because the product has already been opened or completely used up), we may instead permit disposal against suitable proof (e.g. a photo of the emptied packaging).

Refund: After receipt and inspection of the returned goods or the proof of disposal, we will refund the amount via the payment method used at the time of purchase. Processing usually takes a few business days.

Restrictions

  • The 90-day money-back guarantee may be used only once per customer and exclusively for the first order.
  • We reserve the right to refuse further refund requests if it is apparent that the guarantee offer is being misused.
  • For subscriptions, this guarantee applies exclusively to the first delivery of the subscription (cf. Section 9.8); after receipt of the second subscription delivery, use of the guarantee is excluded.

Voluntary service

This 90-day money-back guarantee is a voluntary additional service of Alparis GmbH and exists independently of and in addition to your statutory rights (in particular the statutory right of withdrawal for EU consumers and the statutory warranty rights). Your statutory rights are neither restricted nor replaced by this guarantee.

8. Statutory Warranty (Liability for Defects)

Inspection upon receipt: Please check the delivered goods immediately upon receipt for completeness, correctness and integrity. Should you discover any defects, we ask you to notify us of them as promptly as possible. This notification has no effect on your statutory claims, but makes processing easier for us.

Statutory warranty: In the event of defects, you are entitled to the statutory warranty rights. The warranty period is two years from receipt of the goods.

For customers in the European Union, the statutory warranty rights apply without restriction, including the applicable statutory rules on the burden of proof in favour of the consumer.

Exclusions: Excluded from the statutory warranty are damages caused by improper handling, storage or use of the goods. The non-occurrence of a desired health improvement does not constitute a material defect, provided the product is of flawless quality and complies with the stated specifications. In such cases, our voluntary 90-day money-back guarantee (Section 7) may apply.

Contact: In warranty cases, please contact our customer service at hallo@revitera.ch.

9. Subscriptions ("Subscription Model") & Discount Models

9.1 Subject matter and discount model

For all products and bundles, the customer may take out a subscription with a delivery frequency of between one and five months. The delivery intervals available in each case are displayed during the ordering process.

For subscriptions, we grant a subscription discount on the regular one-time price. The amount of the subscription discount depends on the product or bundle and is stated on the respective product page and during the ordering process. The discount model is tiered as follows:

  • First delivery: Regular one-time price (no subscription discount).
  • Second delivery: Double subscription discount on the one-time price.
  • Third and every further delivery: Single subscription discount on the one-time price.

For simplicity, the discount is spread evenly: already with the first delivery, the single subscription discount is granted as an advanced partial discount, which is offset against the increased discount of the second delivery. As a result, the customer pays a constant amount with every delivery (regular one-time price minus the single subscription discount). The specific price per delivery is displayed during the ordering process before the order is placed.

9.2 Commencement, term and advanced discount

The subscription starts with the first delivery and runs for an indefinite period. Since the advanced partial discount granted with the first delivery economically constitutes an advance on the increased discount of the second delivery, in the event of cancellation before the second delivery, the difference between the regular one-time price and the amount actually paid becomes due. This is not a contractual penalty, but payment of the contractually agreed one-time price for the first delivery.

9.3 Management and changes

The customer may adjust the delivery interval, delivery address and payment method at any time in the customer portal or notify changes by e-mail to hallo@revitera.ch. Changes take effect for the next delivery cycle, provided they are received no later than 14 calendar days before the planned dispatch date.

9.4 Payment methods and charging

Subscriptions are possible exclusively with credit card or PayPal. The stored payment method is automatically charged for each subsequent delivery shortly before dispatch; the customer receives a payment confirmation by e-mail each time.

9.5 Cancellation and notice period

Cancellation may be declared in the customer portal or by e-mail and takes effect at the end of the current delivery cycle if it is received at least 14 calendar days before the dispatch date.

9.6 Automatic renewal

Without effective cancellation, the subscription automatically renews by the respectively chosen delivery interval.

9.7 Changes to prices and conditions

We may reasonably adjust prices or discounts. Changes will be communicated by e-mail at least 30 days before they take effect. The customer may cancel with immediate effect within this period (special right of termination).

9.8 90-day money-back guarantee for subscriptions

The guarantee set out in Section 7 applies exclusively to the first delivery of a subscription. After receipt of the second delivery, there is no longer any entitlement to this voluntary service.

9.9 Combination with other discounts

Subscription discounts cannot necessarily be combined with other promotions; the conditions stated in the shop at the time are decisive.

10. Liability

Contractual and non-contractual liability: Alparis is liable without limitation for damage caused intentionally or by gross negligence, as well as for damage arising from injury to life, body or health. In cases of slight negligence, Alparis is liable only for the breach of essential contractual obligations (cardinal obligations), limited to the foreseeable damage typical for the contract.

Exclusion of liability: To the extent permitted by law, we exclude any further liability. In particular, we are not liable for indirect or consequential damages.

Product notes: Our products are food supplements and not medicinal products. We make no promises of cure. Statutory product liability remains unaffected.

Liability for external links: We accept no liability for the content of linked third-party websites. If we become aware of any legal infringements, we will remove such links immediately.

Force majeure: We are not liable for delivery delays caused by force majeure (natural disasters, pandemics, official orders, etc.). In such cases, the delivery period is extended appropriately. Payments already made will be refunded in the event of withdrawal from the contract.

11. Data Protection

Information on the processing of your personal data can be found in our privacy policy at https://www.revitera.ch/policies/privacy-policy.

12. Use of AI and Automated Systems

To support internal processes and customer communication, we may use automated systems that comply with data protection law. All decisions affecting the rights or interests of customers are always reviewed and accounted for by a human employee. Details on the processing of personal data can be found in our privacy policy at https://www.revitera.ch/policies/privacy-policy.

13. Amendments to the GTC

Alparis reserves the right to amend these GTC with effect for the future, insofar as this becomes necessary due to changes in the law or changes to business models. The current version is published on our website. The GTC in force at the time of your order apply to your order.

Subscription customers will be informed of material changes in good time and have the right to cancel the subscription before the change takes effect.

14. Final Provisions

Applicable law

Swiss law applies, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG) and to the exclusion of the conflict-of-laws rules.

For consumers habitually resident in the European Union, the following applies: The choice of law does not result in the consumer being deprived of the protection afforded by the mandatory provisions of the law of their state of residence. In particular, the mandatory consumer protection provisions of the state in which the consumer has their habitual residence remain unaffected.

Place of jurisdiction

For merchants and other businesses, the exclusive place of jurisdiction, to the extent permitted by law, is the registered office of Alparis GmbH in 8598 Bottighofen, Schweiz.

For consumers, the statutory places of jurisdiction apply. Mandatory statutory jurisdiction rules, in particular those in favour of consumers (notably Art. 17, 18 of Regulation (EU) No 1215/2012 and the Lugano Convention), remain unaffected. Consumers residing in the EU may also bring actions before the courts of their place of residence.

Place of performance

The place of performance for all obligations is the registered office of Alparis in Bottighofen, Schweiz, to the extent permitted by law.

Dispute resolution

We are neither willing nor obliged to participate in dispute resolution proceedings before a consumer arbitration board.

Severability clause

Should individual provisions of these GTC be or become wholly or partially invalid, the validity of the remaining provisions shall remain unaffected.

Contact

If you have any questions, please contact: hallo@revitera.ch